Shipping Information

Shipped with care.

Every Vintage Avoir piece is checked, packed with care and sent tracked and insured. Here is everything you need to know about delivery.

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Free in the Netherlands
Free standard shipping on every order within the Netherlands.
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Order before 16:00
Orders placed before 16:00 on a business day are usually shipped the same day.
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Tracked & insured
Every order travels with a tracked and insured service, from our door to yours.
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14-day returns
Changed your mind? You can cancel within 14 days after receiving your piece.

From our hands to yours

01
Order placed
You receive an order confirmation by email. Your piece is now reserved for you.
02
Checked & packed
We check your piece one final time, add your Authenticity Card and pack it with care.
03
On its way
You receive a tracking link by email as soon as your parcel has been handed to the carrier.
04
Delivered
Your piece arrives at your door. Until then, it remains our responsibility.

Delivery times & costs

DestinationDelivery timeShipping cost
Netherlands
Usually the next business day after shipping
Free
Rest of the EU
Usually 2–5 business days after shipping
Calculated at checkout, before you pay
We ship to all EU countriesAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Good to know

When will my order be shipped?

Orders placed before 16:00 on a business day (Monday to Friday, excluding Dutch public holidays) are usually shipped the same day. In any case, every order is shipped within 2 business days. Orders placed in the weekend or on a public holiday are shipped on the next business day.

How can I track my parcel?

As soon as your order has shipped, you receive an email with your tracking link. It can take up to 24–48 hours before the first tracking update appears.

Do you ship outside the EU?

Not at the moment. We only ship within the EU. Because of that, you never pay customs duties or import taxes. We cannot deliver to P.O. boxes.

What if my parcel is lost, delayed or damaged?

Your order remains our responsibility until it has been delivered to you or to someone you appointed. If your parcel is lost, seriously delayed or arrives damaged, contact us at contact@vintageavoir.com as soon as possible, preferably with photos of the packaging and the item. We handle it with the carrier and make sure you receive your piece or a full refund.

For transport damage, please report it within a few days of delivery so we can file a claim with the carrier. This does not affect your legal rights.

What if I entered the wrong address?

Please check your address carefully at checkout. Noticed a mistake? Email contact@vintageavoir.com straight away; if your order has not shipped yet, we will correct it. If a parcel cannot be delivered because of an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping costs may apply in that case.

What is the latest delivery date?

We always deliver no later than 30 days after your order. If we cannot, you may cancel your order and we will refund you in full.

Changed your mind?

You can cancel your purchase within 14 days after receiving it. Everything about returns is explained in our Return & Refund Policy.

Returns & refunds All FAQ