Returns & Refunds
Buying a pre-owned designer piece online should feel just as safe as buying it in a boutique. Here is exactly how returns and refunds work at Vintage Avoir.
- You can cancel your purchase within 14 days after receiving it, without giving a reason.
- Let us know by email, then send the bag back within 14 days after that.
- We refund the purchase price including the original standard shipping costs within 14 days.
- Please leave the Vintage Avoir security tag attached. If it is removed, we deduct the loss in value from your refund.
- Return shipping is at your own cost, unless the item is defective or not as described.
- Your legal rights for items that are defective or not as described always apply.
Your right of withdrawal
As a consumer you have the right to cancel your purchase within 14 days without giving any reason. This withdrawal period starts on the day after you, or a third party you appointed (other than the carrier), received the item. If one order is delivered in several parcels, the period starts on the day after you received the last item.
How to cancel your purchase
To use your right of withdrawal, send us a clear statement that you want to cancel your purchase before the 14-day period ends. The easiest way is to email contact@vintageavoir.com with your name, order number and the item you are returning.
You may use the model withdrawal form below, but this is not required. We will confirm by email that we received your cancellation.
Model withdrawal form
Only fill in and send this form if you want to withdraw from the contract.
To: Vintage Avoir
contact@vintageavoir.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
Returning the item
Please send the item back to us no later than 14 days after the day you informed us of your cancellation. You meet this deadline if you send the item before the 14 days have passed. We will give you the return address when we confirm your cancellation.
Pack the item carefully and include everything that came with it, such as the dust bag, accessories and the Vintage Avoir Authenticity Card. We recommend sending your return tracked and insured and keeping your proof of postage.
Condition of the returned item
Every bag is fitted with a Vintage Avoir security tag. It confirms that the bag returned to us is the same authenticated piece we sent you. You can fully inspect the bag without removing it, so please leave the tag attached if you might return the item.
During the withdrawal period you may handle and inspect the item as you would in a shop, to establish its nature, characteristics and functioning. You are only liable for any loss in value that results from handling the item more than necessary for that. If the security tag has been removed or damaged, or the item shows signs of use, we will deduct the resulting loss in value from your refund, including the cost of re-authentication and re-tagging. Your right of withdrawal itself remains intact.
Return shipping costs
The direct cost of returning the item is for your account. If you received a wrong item, or the item is defective or not as described, we cover the return costs and provide you with a prepaid return label.
Your refund
We refund all payments we received from you, including the original standard shipping costs, without undue delay and no later than 14 days after the day we received your cancellation. If you chose a more expensive delivery method than our cheapest standard delivery, we do not have to refund the extra cost.
We refund using the same payment method you used for your order, unless you expressly agree otherwise. You will not pay any fees for the refund. We may withhold the refund until we have received the item back, or until you have shown proof that you sent it back, whichever comes first.
Exchanges
Every piece at Vintage Avoir is one of a kind, so direct exchanges are not possible. You can return your item as described above and place a new order for the piece you prefer.
Defective, damaged or incorrect items
Separately from your right of withdrawal, you always have the legal guarantee of conformity: the item must match its description and be fit for normal use. Because our items are pre-owned, wear that suits the age of an item and anything described or shown in the listing does not count as a defect.
If your item arrives damaged, is not as described, or you received the wrong item, please contact us at contact@vintageavoir.com as soon as possible after discovering it, preferably with photos. For transport damage, please report it within a few days of delivery so we can file a claim with the carrier; this does not affect your legal rights. We will arrange a prepaid return and offer a repair, replacement where possible, a price reduction or a full refund.
Questions
If you have any questions about returns or refunds, email us at contact@vintageavoir.com or send us a message on Instagram @vintageavoir. These terms do not limit your statutory rights as a consumer.